Field notes

Straight answers about AI and the elevator business.

Every claim links to its source. When the research is murky, we say so instead of quoting it. It makes for shorter posts and better decisions.

July 5, 20263 min read

Why elevator companies miss the most expensive calls in the trades

Entrapments happen at midnight, a third of business calls arrive outside office hours, and the mechanic shortage means nobody is free to answer. The math on the missed elevator call, with sources.

  • missed calls
  • elevator industry
  • after hours
July 4, 20263 min read

What AI voice agents can and cannot do for an elevator business today

An honest capability list from people who build voice agents for a living. What holds up on real calls, what still needs a human, and the one rule of thumb that sorts the two.

  • voice AI
  • honesty
  • capabilities