Privacy Policy

Who we are

Brobha builds and operates AI voice receptionists for service businesses. Our receptionists answer calls for our clients, book appointments, and notify the business owner when something needs their attention. This policy covers brobha.com and the services we provide.

Information we collect

• Client and contact information: names, business names, email addresses, and phone numbers you provide when you contact us, book a demo, sign an agreement, or opt in to SMS notifications.
• Call data:when our AI receptionist answers calls for a client business, we process call recordings, transcripts, and summaries on that client's behalf. Callers hear a disclosure that the call is handled by an AI assistant and may be recorded.
• Usage data: standard web logs such as IP address, browser type, and pages visited when you use brobha.com.

How we use information

• To provide, operate, and improve our services for our clients.
• To schedule demos and communicate with you about our services.
• To send service notifications you opted in to, described in the SMS section below.
• To comply with legal obligations and protect against misuse.

SMS / Text Messaging

Brobha SMS Notifications is a notification service for the owners of the businesses we work with. When our AI receptionist takes a new inquiry or an urgent service request for your business, we text you a summary so you can act on it. These messages are transactional and informational, not promotional.

• Consent: you opt in through a separate, unchecked-by-default consent checkbox, either on the web form at brobha.com/sms-opt-in or as an optional checkbox presented alongside the signature form when e-signing a client service agreement. Consent is not a condition of purchasing any Brobha service, signing any agreement, or completing any transaction, and declining does not affect your services in any way.
• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe; reply HELP for help. You can also email jbroom@brobha.com.

We use service providers strictly to deliver these messages (for example, our SMS carrier platform). Those subprocessors process your number only to transmit the messages you asked for and are never permitted to use it for their own marketing.

Cookies and analytics

brobha.com uses only the cookies needed for the site to function, such as a session cookie when a team member signs in. We do not run third-party advertising trackers.

Third parties and subprocessors

We share information only with the service providers required to run our platform, such as our hosting provider, database provider, telephony and SMS provider, email delivery provider, and payment processor. Each processes data solely to provide their service to us. We do not sell personal information, and we do not share mobile numbers or SMS consent data with any third party for marketing or promotional purposes.

Data security

Data is encrypted in transit, access to production systems is restricted to the founders, and client data is stored with access controls enforced at the database level.

Data retention

We keep client and call data for as long as needed to provide the service and meet legal obligations, then delete or anonymize it. SMS consent records are retained as proof of opt-in for as long as required by carrier rules.

Your rights

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to what we must keep by law. Contact jbroom@brobha.com and we will respond promptly.

Children's privacy

Our services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

If we make material changes, we will update this page and the effective date above.

Contact

Questions about this policy: jbroom@brobha.com. See also our Terms and SMS Terms.